Bodyshop Service Advisor

Job Description

Job Knowledge Requirements:

• Strong technical understanding of Bodyshop repair processes
• Basic commercial awareness to estimate jobs accurately
• Ability to interact with customers with politeness and professionalism

Key Skills & Attributes:

• ✅ Effective communication skills
• ✅ High levels of honesty, integrity, and courtesy
• ✅ Attention to detail and strong customer service orientation

Essential Duties & Responsibilities:
🚗 Customer Interaction & Job Assessment

• Greet customers warmly and identify repair needs accurately using probing sheets
• Clearly explain repair processes and provide detailed cost estimates

🛠 Repair Monitoring & Updates

• Ensure usage of vehicle protection materials like seat covers and mats
• Monitor progress of repairs and keep customers updated about costs and timelines
• Coordinate with technicians to maintain workflow efficiency

🧾 Invoice & Delivery

• Prepare and explain transparent service invoices, breaking down parts, labor, and lubricant charges
• Ensure all customer vehicles are clean and ready for delivery as per the committed time

📞 Post-Service Engagement

• Conduct Post-Service Follow-up calls within 3 days of delivery to confirm customer satisfaction
• Promptly resolve customer complaints and communicate timelines for resolution