Telecaller

Job Description

We are seeking a motivated and persuasive Telecaller to join our team. The ideal candidate will be responsible for outbound and inbound calls, lead generation, customer follow-ups, and handling queries efficiently. If you have excellent communication skills and enjoy connecting with people, we’d love to hear from you.

Key Responsibilities:

• Make outbound calls to prospective customers.
• Answer incoming customer calls and address inquiries.
• Generate leads and follow up on potential sales opportunities.
• Maintain a database of customer contacts and call logs.
• Explain products/services and resolve customer queries.
• Schedule appointments or product demos if required.
• Meet daily/weekly call and conversion targets.

Required Skills:

• Strong verbal communication (Hindi, English, and local language preferred)
• Basic computer knowledge and data entry skills
• Ability to handle pressure and multitask
• Good convincing and negotiation skills
• Customer-centric approach with a polite tone

Preferred:

• Experience in sales, customer service, or call center operations