Ticketing Specialist

Job Description

• Duties & Responsibilities
• Monitor and manage all client pseudo’s queues to ensure timely and accurate processing of tasks.
• ∙ Conduct audits of airline tickets in Global Distribution Systems (GDS) to verify accuracy and compliance with airline policies and procedures.
• Handle the re-issuance of airline tickets as per client requests and airline regulations, ensuring minimal disruption to travel plans.
• Calculate fees for voluntary changes/cancellation charges for all fare types using manual entries and rapid reprice.
• Queue Management and Deposit Queue Management
• Communicate with clients to address queries and errors reported via email promptly and professionally, providing efficient resolutions.
• Collaborate with internal teams to resolve any operational issues and ensure smooth workflow.
• Maintain detailed records and documentation related to operations tasks for reference and auditing purposes.

• Required Skills
• A good grasp on English, with excellent communication skills
• Must have a minimum of 4 years experience in same industry
• Proficiency in using Galileo Global Distribution Systems (GDS) and experience with International (UK) airline ticketing systems.
• Should be skilled in various fare types – Agency Consolidated & Private Fares, Corporate fares, ITX & Net Remit fares, Seeman, Marine & Offshore Fares, Oil & Gas Fares, NDC, CAT35 Fares, Cluster fares, Concessionary tickets.
• Knowledge of airline ticketing procedures and regulations is a plus.
• Should be an effective team contributor with good interpersonal skills.
• Analytical approach to work and attention to detail and accuracy

Additional/Preferred Skills

• Air fare ticketing Background.