Counter Sales

Job Description

Responsibilities:

• Make a sales plan along with sales managers
• Attend to walk-in customers in the store
• Identify interest and understand customer needs and requirements
• Up selling and cross selling of products to achieve store sales target
• Have a clear list of customers to be handled and tele-called on regular basis
• Demonstrate and provide information on products & services
• Set up, display and maintain sales counter and promotional stands
• Maintain inventory of marketing collaterals
• Complete billing as per customer requirement in the system
• Complete delivery challan billing, interbranch documentation, Credit notes, material inward, expiry material.
• Taking approval on emails for credit bills as per SOP.
• Follow up on outstanding collections and focus on recovery.
• Update data in google forms daily on payments collected and issues pending.
• Use mobile application/software for tracking and updating daily reports.
• Monitor, Track, Document, reorder and clearance of inventory/stock.
• Preparing quotations as per customer’s requirement and follow up to ensure sales closure
• Ensure customer gets timely and accurate delivery of material.
• Attend, resolve and/or escalate to customer issues and complaints to ensure positive customer experience
• Ensure receipt of outstanding payments by regular follow up and customer issue resolution
• On field customer visits as and when required.
• Demonstrations to be done at customer location.
• Report customer feedback to store manager and sales head.

Specifications

• Fluent in Hindi, English & Konkani
• Pleasant personality
• Drive to achieve sales target and customer delight
• Ability and aptitude for continuous learning
• Proficiency in E-Mails, MS – Office (especially excel), ERP and CRM software