Front Desk Associate – Showroom

Job Description

We are seeking a friendly, well-organized, and customer-oriented Front Desk Associate to manage the reception area of our showroom. The ideal candidate will ensure a smooth and professional customer experience by handling walk-ins, calls, and administrative tasks efficiently.

Key Responsibilities

• Greet and assist walk-in customers and direct them to the appropriate department or team member.
• Handle customer inquiries through phone, email, and social media with professionalism.
• Maintain visitor logs, appointment schedules, and daily front desk reports.
• Coordinate with sales and service departments to ensure timely customer support.
• Manage front office documentation, filing, and basic administrative duties.
• Ensure the reception and waiting area are clean, well-organized, and presentable at all times.
• Follow up with customers for feedback, pending communication, and support queries.
• Assist during showroom events, promotions, and customer engagement activities.

Qualifications & Requirements

• Graduate in any stream.
• 1–2 years of experience in a front desk, reception, or customer service role.
• Excellent verbal and written communication skills.
• Strong customer interaction and multitasking abilities.
• Basic proficiency in MS Office, email handling, and social media communication.
• Pleasant personality, professional grooming, and a customer-first attitude.