Workshop Service Advisor

May 28, 2025
18000 - 20000 / month
Urgent
Application ends: August 31, 2025

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Job Description

Job Knowledge Requirements:

  • Solid technical and commercial knowledge of automotive servicing
  • Basic customer handling etiquette and clarity in communication

Key Skills & Personal Attributes:

  • ✅ Effective communication skills
  • ✅ High standards of honesty, integrity, and professional courtesy
  • ✅ Strong customer service mindset

Essential Duties & Responsibilities:
🔧 Service Reception & Job Diagnosis

  • Greet customers and use probing sheets to accurately identify service needs
  • Explain recommended repairs and generate detailed cost estimates

🧼 Vehicle Care & Workflow Management

  • Ensure vehicle cleanliness through proper use of protective materials (seat covers, mats)
  • Track the repair progress and update customers about changes in cost or timelines

📄 Billing & Delivery

  • Provide clear and itemized invoices (parts, labor, lubricants)
  • Ensure the vehicle is clean and ready before the promised delivery time

📞 Customer Satisfaction & Feedback

  • Follow up with customers 3 days post-delivery to ensure satisfaction
    Take ownership of complaints and resolve issues within promised time
Spoken Language
Konkani, Marathi, Hindi, English