Workshop Service Advisor

Job Description

Job Knowledge Requirements:

• Solid technical and commercial knowledge of automotive servicing
• Basic customer handling etiquette and clarity in communication

Key Skills & Personal Attributes:

• ✅ Effective communication skills
• ✅ High standards of honesty, integrity, and professional courtesy
• ✅ Strong customer service mindset

Essential Duties & Responsibilities:
🔧 Service Reception & Job Diagnosis

• Greet customers and use probing sheets to accurately identify service needs
• Explain recommended repairs and generate detailed cost estimates

🧼 Vehicle Care & Workflow Management

• Ensure vehicle cleanliness through proper use of protective materials (seat covers, mats)
• Track the repair progress and update customers about changes in cost or timelines

📄 Billing & Delivery

• Provide clear and itemized invoices (parts, labor, lubricants)
• Ensure the vehicle is clean and ready before the promised delivery time

📞 Customer Satisfaction & Feedback

• Follow up with customers 3 days post-delivery to ensure satisfaction
  Take ownership of complaints and resolve issues within promised time