Telecaller / BPO Executive

Job Description

We are seeking enthusiastic and goal-oriented individuals to join our team as Telecallers/BPO Executives. The role primarily involves interacting with clients over the phone, providing information about our services, and ensuring a positive customer experience. You will be part of a dynamic team that values dedication, innovation, and professionalism.

Key Responsibilities

Client Interaction:

• Handle incoming and outgoing calls to communicate with potential and existing clients.
• Provide detailed information about the company’s services and offerings.

Lead Conversion:

• Identify client needs and present suitable solutions to drive conversions.
• Follow up with leads to nurture relationships and close deals.

Customer Relationship Management:

• Maintain a friendly and professional approach while dealing with customers.
• Address client queries and resolve concerns efficiently.

Database Management:

• Update and maintain client information in the database regularly.
• Ensure all records are accurate and up to date.

Team Collaboration:

• Work closely with the sales and operations team to achieve monthly and quarterly targets.
• Share feedback and insights to improve processes and client satisfaction.

Target Achievement:

• Meet and exceed daily/weekly/monthly calling targets and lead-generation goals.
• Focus on achieving performance benchmarks while maintaining quality standards.

Required Skills & Qualifications

Educational Qualification:

• Minimum High School (12th Pass); Graduates are preferred.Experience:
  
• 0-2 years of experience in telecalling or BPO roles (Freshers with good communication skills are welcome).Technical Skills:
  
• Basic computer knowledge and familiarity with CRM systems.
• Proficient in MS Office (Word, Excel).

Language Proficiency:

• Fluency in Hindi and English is mandatory.
• Knowledge of additional regional languages is a plus.

Soft Skills:

• Strong communication and persuasion skills.
• Excellent listening abilities and problem-solving mindset.
• Ability to handle pressure and remain target-focused.

Benefits of Joining Our Team

• Competitive Salary: Fixed pay between ₹15,000 – ₹20,000 based on experience and performance.
• Incentives & Bonuses: Performance-based incentives and monthly bonuses for exceeding targets.
• Growth Opportunities: Career development and internal promotions for high performers.
• Supportive Work Environment: Be part of a team that values and supports your efforts.
• Skill Development: Ongoing training sessions to improve communication and sales techniques.