Warranty Co-ordinator

Job Description

Job Role:
The Warranty Co-ordinator is responsible for processing and managing vehicle warranty claims, ensuring compliance with companys warranty policies and standards. This role involves close coordination with service teams, parts departments, and the OEM to ensure accurate, timely, and cost-effective warranty administration.

Key Responsibilities:
1. Evaluate and process warranty claims as per manufacturer guidelines.
2. Monitor and maintain warranty parts return schedules and documentation.
3. Track and manage warranty claim status using internal systems.
4. Review service reports, diagnosis, and repairs for compliance with warranty terms.
5. Liaise with workshop staff, technicians, and service advisors for accurate claim submission.
6. Identify parts coverage under warranty and manage replacements.
7. Maintain updated records of all warranty claims, denials, and approvals.
8. Provide periodic reports to service managers and OEM.
9. Ensure claim submission timelines and documentation quality.
10. Educate and update workshop teams about new warranty policies and claim procedures.

Eligibility Criteria:

Educational Qualification:
ITI (Motor Mechanic Vehicle / Diesel Mechanic)
OR
Diploma in Automobile or Mechanical Engineering

Experience:
Minimum 1 to 2 years of relevant experience in:

1. Processing vehicle warranty claims
2. Tracking parts
3. Assessing warranty coverage and limits
4. Coordinating with OEM systems and policies

Other Requirements:

Basic knowledge of workshop operations and parts inventory systems
Familiarity with vehicle diagnostics and service reporting
Attention to detail and ability to work under minimal supervision
Good communication and organizational skills

What We Offer:
Opportunity to work with a reputed automotive brand
Exposure to technical systems and backend operations of service departments
Competitive compensation and benefits
Training and development support