Client Servicing Manager

Job Description

Role

• Cultivating solid relationships with clients through the provision of exceptional after-sales service.
• Creating a positive on boarding experience for new clients.
• Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
• Identifying ways to resolve any and all of the clients objections / issues.
• Maintaining an accurate record of all existing and potential clients.
• Responding to client inquiries in a timely and professional manner.
• Organizing training seminars to enable clients to fully utilize product features and benefits.
• Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues

Requirements

• Bachelor’s degree in business administration or an industry-related field preferred
• Proven experience working as a client servicing executive
• Proficiency in Microsoft Office
• Working knowledge of Customer Relationship Management (CRM) software
• The ability to work efficiently under pressure.
• Excellent organizational and time management skills.
• Strong analytical and problem-solving skills.
• Effective communication and customer service skills.