Customer Service Executive (CSE)

Job Description

We are seeking a proactive Customer Service Executive (CSE) to provide exceptional customer support and handle inquiries effectively. This role involves interacting with clients, resolving their concerns, and ensuring customer satisfaction.

Key Responsibilities:

• Handle inbound and outbound customer inquiries professionally.
• Resolve customer complaints and provide accurate information.
• Maintain records of customer interactions and transactions.
• Collaborate with internal teams to address client needs promptly.
• Assist in generating reports and ensuring customer retention.

Requirements:

• Minimum 12th Pass or Graduate in any field.
• Excellent communication and interpersonal skills.
• Ability to handle customer queries with patience and efficiency.
• Proficient in MS Office and CRM tools (preferred).
• Prior experience in customer service is an advantage but not mandatory.